TERMS & CONDITIONS

Payments will be taken on the 1st day of each month by direct debit, or the next working day.

The minimum subscription period is 12 months from the date of first payment.

Thereafter, your agreement is on-going until you tell us you would like to cancel or if we cancel the agreement.

You may cancel the agreement at any time after the initial 12-month period subject to pro-rata repayments for any works already carried out (see cancellation policy).

If you have more than one boiler, you will be required to pay a separate Boiler & Heating Care Plan.

Your cover will begin on the date which we process your first payment (1^st day of the month). Please note that for any applications received after the 16^th day of the month, cover will, not begin until the 1^st day of the following month.

We may cancel your agreement and or demand repayments if:

• You have given false information
• It is not possible to find parts to keep your system working safely
• You do not make an agreed payment
• You put or employees’ health and or safety at risk in any way.
• Your home is unfit to carry out works in.
• We make recommendations to carry out works and you refuse to do so.
• Circumstances arise which make it inappropriate for the contract to continue.

Centurion Plumbing Services (Scotland) Ltd will provide the level of cover as set out below in respect of the private domestic central heating system.

• The cover is not an emergency cover.
• We do not offer cover for evenings, weekends and bank holidays.
• Limited cover between Christmas and New Year.
• Same day call-outs must be booked before 10am on the day.
• To activate the Care Plan, our engineer would require to service the boiler and inspect the heating system.

• MAXIMUS COMPLETE HEATING SYSTEM CARE PLAN COVER
  The central heating boiler including all components within the boiler casing, including the appliance isolation valves, internal or external circulating pump, thermostatic radiator valves, motorised valves, radiators, and central heating pipework, timers/programmers, room/cylinder thermostats, excluding hot water cylinders and flue systems.
• TIBERIUS BOILER CARE PLAN
  All components within the boiler casing excluding the flue system and external controls.
• AURELIUS HEATING SYSTEM CARE PLAN
  All components external to the central heating boiler, including external circulating pump, thermostatic radiator valves and central heating pipework, timers/programmers and room/cylinder thermostats, motorised valves, radiators, excluding hot water cylinders and flue systems.
• AUGUSTUS BOILER SERVICE CARE PLAN
  Cover includes a service or safety check on the boiler but does not include the cost of parts and labour.

• PRIORITY ATTENTION
  Centurion Plumbing Services (Scotland) Ltd will endeavour, subject to workload, labour and availability to call within 24 hours (Mon-Fri, excl bank holidays etc) in response to any breakdown or failure of the central heating system.
• SAFETY CHECK
  At the same time as the annual service visit our engineer will check the safe operation of the appliances specified.
• ANNUAL VISIT
  Our engineer will inspect the appliances specified once a year and clean and adjust them where necessary.
• BREAKDOWN FREE LABOUR & PARTS
  No charge will be made in respect of labour or parts and materials used in repairing any reported fault, unless not included under the care plan.
• GUARANTEED SAME DAY CALL-OUT
  The office must have received your visit request before 10am on the day to qualify for the guaranteed same day call-out.

• If the ownership of the property in which the appliance(s) covered by this Service Contract changes the new owner shall have the benefit of the Service Contract for the remainder of the period for which the payment has been paid.
• No refund will be made for the unexpired part of the Service Contract.

• Centurion Plumbing Services (Scotland) Ltd may supply and fit adequate replacement parts or components which are not the same as the parts being replaced.
• Centurion Plumbing Services (Scotland) Ltd shall not be held responsible for any delay in the provision of spare parts by suppliers.

• Acceptance of a central heating system or any other appliance(s) or system components onto a Service Contract does not imply that it is installed satisfactorily or to the prevailing standards of Centurion Plumbing Services (Scotland) Ltd. Centurion Plumbing Services (Scotland) Ltd will not accept responsibility for any inadequacy attributable to the original design and makes no warranty as to fitness for purpose or condition.
• At the time of the first service visit, Centurion Plumbing Services (Scotland) Ltd reserves the right to cancel the Contract and refund any monies paid for reasons of safety, accessibility for servicing or non-availability of spare parts.

The following are excluded from this Service Contract;

• Adjustment to time and temperature controls.
• Call-outs during the evening, weekends and bank holidays.
• The whole flue system.
• Oil tanks, oil lines and components on the oil line.
• Electrical elements in radiators.
• The gas supply pipe and the size of the pipe.
• A replacement boiler if the existing boiler is beyond economical repair.
• Replacing or topping up your system inhibitor unless we have removed it.
• Plumbing work to hot, cold or waste water pipes.
• Plumbing items such as showers and taps.
• Re-setting your controls or replacing batteries.
• Any parts that are designed specifically for underfloor heating.
• Supply of curved or designer radiators.
• Cost arising from the failure of the appliance or a component under the cover, including damage caused by water leaks.
• The replacement of decorative parts.
• Any defect or adequacy attributable to the original design of the gas central heating system/appliances.
• The fabric of the building or pipework and flue pipework contained within it.
• Any defect caused through malicious or wilful action, negligence or third-party interference.
• Any defect or damage occasioned by fire, lighting, explosion, flood, storm, tempest, frost, impact, ingress or other extraneous cause.
• Consequential damage or loss arising as a result of a defect occurring in the central heating appliance, system or the appliance(s) unless such a defect damage or loss is attributable to the negligence of Centurion Plumbing Services (Scotland) Ltd.
• Any defect or damage occurring from a failure of the gas, oil, electricity or water supply.
• Descaling and any work arising from hard water scale deposits or from damage caused by aggressive water or ingress of silt/debris from the water supply main e.g boiler noises, debris, blockage.
• Damage caused by internal corrosion.
• The routine refill/top-up of sealed systems.
• Damage to components caused by central heating system debris or by poor quality heating water or lack of system inhibitors. Additional system inhibitor chemicals are at extra cost.